FAQs

Why I can’t find my order ?

admin2023-10-25T12:36:29+00:00We're sorry to know that you can't find your order. You can choose the following ways to find your orders.
1. Provide Order ID to find order
2. Provide phone number to find order
3. Provide email address to find order
4. Provide payment information to find order

How to leave a review ?

admin2023-10-25T12:35:43+00:00To leave a review:
1. Sign in to the globalests.com and click on your user avatar to go to your account page;
2. Go to 'Your orders';
3. Find the relevant order and open the order details page;
4. Click 'Leave a review';
5. You will then be able to leave individual reviews and ratings and upload photos and/or videos for each item in your order. The more descriptive you are with your review, the more helpful it will be to other customers;
6. When you're done leaving your reviews, click the 'Submit' button at the bottom of the page.
Your review will be posted in the customer reviews section for the items you ordered. If you would like to anonymize your name so only the first and last letter of your username shows, remember to check the 'Hide your name' option under the 'Submit' button.
We greatly value your feedback and thank you for taking the time to leave product reviews for Temu and our merchants to continuously serve you better.

How to get help before I buy?

admin2023-10-25T12:31:12+00:00!Something on your mind? We are here to help For questions on specific items, you can message us from the globalests.com For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions. Happy shopping!

How I can make change at my order ?

admin2023-10-25T12:33:30+00:00If your order has already been packed, you will not be able to make any changes or modifications to your order. Please wait for your items to arrive and then submit a return and refund request for the items you don't wish to keep. If your order has not been packed yet, you can still add or cancel items in your order, but you are not able to edit existing items.